Current Team,
To enhance communication across the organization, I am writing my first blog with the goal of keeping
everyone informed of the happenings within the company. After my first few weeks with Current, I have
some initial thoughts on the company and our future. Over the past year, Current has faced significant
challenges and uncertainties, yet I firmly believe that with the collective efforts of our talented team, we
can overcome these obstacles and emerge stronger than ever before.
Since joining Current, I have had the honor of visiting many of our locations, meeting many of our
employees, and spending time with some of our biggest customers. As our service levels continue to
improve, our customers remain committed to continue to buy from us. The efforts of our team are
leading to improved performance that is being felt by our customers.
The Current team continues to demonstrate a tremendous amount of resiliency and adaptability. These
are the qualities that will guide us as we navigate the present landscape and forge a new path forward.
Today, I want to share with you our strategy to stabilize the business, ensuring our long-term success and
sustainability. We will focus our efforts over the next 90 days on three key areas which include:
- Improving Service level – We are focusing on improving both OTD (On time Delivery) and Quality to levels required to support our customers. We are seeing improvements across our plants and distribution centers, but we must continue our improvement efforts and ensure we are putting sustainable processes in place that allow us to maintain best in class service levels as our business volumes increase.
- Continue to Improve SAP integration – We will continue to invest and allocate the required resources to make certain we are able to operate the business in an efficient manner. This includes putting systems in place that allow our customers to easily interact and do business with us.
- Restore Customer Confidence – By achieving the above initiatives and consistently communicating with our customers, we will continue to build trust and confidence in Current. We should regularly update our customers on progress, deadlines, and milestones.
The focus on these key initiatives will allow us to expedite improvements. We will continually review our
progress and update priorities as we accomplish critical milestones. By addressing the service issues,
improving our SAP implementation, and prioritizing effective communication, we can rebuild loyalty with
our customers and increase our sales. Remember, customer satisfaction is the bedrock of a stable and
thriving business.
By focusing on customers and ensuring our employees have the resources required to achieve our goals
we will continue to grow and create a great workplace that is profitable well into the future. We must
focus on holding ourselves accountable to making our commitments to both ourselves and our
customers. As we move forward, the executive team and I will make a concerted effort to continue to
proactively communicate our performance and progress to all employees.
I look forward to providing you updates through quarterly all-employee meetings, blogs and more.
Thank you for being part of the team.
Steve